Refund policy

Returns
SolderM8 allows returns within 30 days of the item being purchased. If it has been more than 30 days since your purchase, unfortunately we cannot offer you a refund or exchange. 

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please first check your bank account again. 
It may take some time before your refund is officially posted. 
If you still don't see your refund, please contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@solderm8.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@solderm8.com

Shipping
To return your product, please mail your product to: Solderm8, 17667 Arnold Drive, Sonoma, CA 94103, United States 

Please ensure you also include your return confirmation #.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping items worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.